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Curaçao licensed operatorGaming Control Board Curaçao license OGL/2005/9046/796, operating since 2005

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Faster Answers

Three Routes to a Human

Pick a channel here and you will know exactly who answers and when.

Slow E-mail or Instant Chat

Best for quick account and bonus questions. Live chat answers in about 1 minute, day or night, and a real agent reads every message you send.

Open Chat

A Written Record You Keep

Best for documents and detailed complaints. Write to [email protected] and expect a reply within 24 hours; attach screenshots so the first answer is complete.

Write to Us

Your Line to a Person

Best for payment and login trouble when typing feels slow. Call +64 9 225 2326 in NZST and a person picks up in about 2 minutes.

Call Support

Help Where You Are

Support That Runs on New Zealand Time

Support for New Zealand players follows the same 1bet Casino rule: someone is always on, in your time zone.

How to Reach Us

New Zealand phone+64 9 225 2326

Support time zoneNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Who Supervises Us

Regulator and licenceGaming Control Board Curaçao, OGL/2005/9046/796

Help and Care

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

When Casino Play Turns Harmful, Step Outside

Independent organisations help with gambling problems across New Zealand. The Problem Gambling Foundation of New Zealand, the Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work separately from this casino and offer free, confidential support.

Problem Gambling Foundation of New Zealand. Counselling and support services help players and families understand harm and rebuild control.

Gambling Helpline New Zealand. Trained staff answer calls day or night for anyone worried about their own or a family member's play.

Multi-Venue Exclusion Programme. This programme lets a person be barred from multiple venues across a region in one step.

Full Article

Straight to the Right Desk

Send It to the Right Team

Send your question to the right inbox and it will not sit in a queue that cannot answer it.

Your Account

General support and account questions[email protected]

Document verification (KYC)[email protected]

Your Money

Deposits, withdrawals and payouts[email protected]

Everything Else

Complaints and formal disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Seven Times to Know

Check These Before You Wait

Use this before you pick a channel, so you know exactly how long silence might last.

Live Chat Desk

Live chat hoursAround the clock

Chat first replyAbout 1 minute

Timezone for hoursNZST

E-mail Queue

E-mail address[email protected]

E-mail replyWithin 24 hours

Phone Line

Phone number+64 9 225 2326

Phone waitAbout 2 minutes

Have These Ready and Skip the Back-and-Forth

Gather these five before you open chat or write, and one exchange often covers it.

Your registered e-mail address
Account or player reference number
Date and rough time of the issue
Screenshot of the error or receipt
Payment method name and last digits

Five Short Answers

What Do You Want to Know Tonight?

Read this when you want the answer before you open a chat or send an e-mail.

trustCan I shut my account without ringing anyone?+

Close it yourself in account settings, or write from your registered e-mail address and ask the team to do it. Any balance left is handled with you first, so a closure never traps your money. Reopening later needs a fresh request.

trustWhy do you need my ID for a data request?+

E-mail [email protected] and say whether you want a copy or full deletion. Expect identity checks before anything is released, since the data is yours alone. Some records must legally be kept, so deletion may cover less than everything.

trustDo I need to verify before my first withdrawal?+

Allow up to sixty-eight hours once your documents are in. Identity, address and payment confirmation clear in that window, and simple files often clear far sooner. Sending sharp photos of all three on the first try avoids a second round.

trustCan I get help without giving my password?+

Give the e-mail address on your account plus your full name and date of birth. Chat and phone staff match that against your profile and never need your password. If money is involved, add the last payment method used.

trustWhat if I cannot find your licence details?+

Check the licence at the Gaming Control Board Curaçao: 1bet Casino N.V., licence OGL/2005/9046/796, registered at Heelsumstraat, Willemstad. Note that 414057 is the company number. Quote the number in any dispute so your case lands with the right desk.

Operator Details

Read These Before You Deposit

Settles who legally operates this site, where the address sits and what licence it holds.

The Company

Legal name1bet Casino N.V.

Company number414057 (Curaçao)

Registered addressHeelsumstraat, Willemstad

The Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2005/9046/796

Written Contact

Support e-mail[email protected]

Nothing Resolved Yet

Further Up, Not Round in Circles

Settles what happens when the first answer misses, and who reviews the case next.

Dates, Amounts and Chat Copies

Write to support with the dates, the amounts and copies of any chat you kept. Ask for a written response and keep the reply, because it is the base for every later step.

How Long Should I Wait?

Give the team a full day to review what you sent. Their answer arrives in writing, often with a case reference you should hold onto for the next step.

1bet Casino Manager Review

Reply to that e-mail asking for a manager review, and say plainly why the answer fell short. A senior staff member then reads the whole thread again and replies in writing.

1bet Casino Final Step

Take the case to the Gaming Control Board Curaçao once internal options are spent. Send them the thread, the case reference and your own summary so they see the trail.